Dear Hill Country Pet Ranch Family,
As COVID-19 continues to have a dramatic impact across the globe, our top priorities at Hill Country Pet Ranch remain the health and safety of the pets you entrust to our care, in addition to the health and well-being of our employees, loved ones, and you, our valued clients.
While there have been no reported cases of coronavirus in pets, the Centers for Disease Control and Prevention (CDC) has recommended that anyone who is sick with COVID-19 should restrict contact with pets and other animals. Just as you would restrict contact with other people if you are sick, the CDC recommends that owners seek assistance in caring for their pets, and we want you to know we are open, and we are here to support you and your family.
Keeping pets on a routine, including regular exercise and socialization, plays a significant role in maintaining their overall health, so we want to share what we are doing to keep people and pets safe here at Hill Country Pet Ranch. We hope this gives you the confidence that your pets are well-cared for, and that you will be safe as you arrive, depart, and interact with our team.
As part of our standard practice, we use the pet industry's most advanced protocols for cleaning and disinfecting accommodations, bedding, bowls, and play areas, multiple times each day. We wash our hands constantly. While we typically do a daily deep cleaning of all common areas, we have increased disinfecting all high-touch areas such as countertops, door handles, and railings.
While we will remain open to care for your pets, the health and safety of our employees is of vital importance, so we can continue providing the superior care you have come to trust. We have required our employees to take extra precautions and have asked them to err on the side of caution and stay home if they are not well. If you have an upcoming reservation with us, and you are not feeling well, please do not come inside the building, but instead, call us so we can retrieve your pet from your car. If you are sick, please ask a friend or family member to deliver your pet for you or ask us about transportation services.
What is most important is that we communicate with each other and take the steps necessary to keep each of us as safe as possible, including our four-legged family members. We are just a phone call away and hope you will contact us with any questions or ways that we can help you while keeping your pet safe, happy, and healthy.
We look forward to seeing you soon.